In a case of complaint or reclamation regarding the business activity of a certain office/branch or the work of a specific employee, as well as praise, please fill in the form bellow.
From the Rulebook on the procedures based on the client's complaints:
„Client has a right to approach Foundation with the complaint on potential irregularities in the work and actions of the employees of the Foundation or with the suggestion for improvement of the credit product or service provided by the Foundation.
Client can submit a complaint in writing or orally:
Complaints are submitted in writing through:
- Leaflets for suggestions, praises and complaints that are sent through the post office to the address of the Foundation: Bosne srebrene bb, 75 000 Tuzla
- Electronic mail to the address of the Foundation: mi-bospo@mi-bospo.org
Orally complaints are submitted:
- In person, at the Foundation’s office or at the field.
- Via telephone, to a number 035 270 283,
- Through free-of-charge telephone line, to the number 080 02 02 53.
Each received complaint will be answered in writing on the branded leaflet through the mail of the postal service or by e-mail message.
In a case that there is no address, department/service dealing with the case is obliged to answer via telephone and in order to prove that it has to submit a short transcript of the telephone conversation to the administrator for archiving.
In a case that there is no contact address or the telephone number, obligation to reply is not applicable.
Deadline for answering the received complaint is 30 days.
All complaints regarding the illegal work of the employees of the Foundation, will be considered by the Board for complaints from clients and guarantors.“
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